Frequently Asked Questions
Everything you need to know about ELLIPAL security and service.
What makes ELLIPAL hardware wallets air-gapped?
ELLIPAL wallets are 100% air-gapped, meaning they lack WiFi, Bluetooth, and cellular capabilities. All transactions are completed via secure QR code scans, ensuring your private keys never touch the internet.
How long does international shipping take?
We offer worldwide shipping. Typically, orders are processed within 1-2 business days, and delivery takes between 7 to 15 business days depending on your location and local customs processing.
What is your return policy for security products?
To ensure the highest security standards, we accept returns within 30 days of purchase only if the product packaging is unopened and the security seal remains intact.
Which cryptocurrencies are supported by ELLIPAL?
ELLIPAL supports over 10,000 coins and tokens across 40+ blockchains, including Bitcoin, Ethereum, XRP, and Cardano. We regularly update our firmware to include new assets.
What payment methods do you accept?
We accept major credit cards (Visa, Mastercard, AMEX), PayPal, and various cryptocurrencies via secure payment gateways to provide a seamless checkout experience.
How do I update my ELLIPAL firmware?
Firmware updates are performed offline using a microSD card. You can download the latest official firmware from our website and follow the secure update protocol on your device.